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Frequently Asked Questions

Below are some of the most frequently asked questions.
If your question is not listed below, please call Contact Us.
Question: What methods of payment do you accept?
Answer: We accept VISA, Master Card, American Express and Discover Card. All payments are processed using our secure server.
Question: How long does it take before I will receive my order?
Answer: You will receive a confirmation email once your order has been processed and shipped. Please allow 4 -6 weeks for delivery.
Question: How can I be notified when new products are available?
Answer: As a Wholesale Member, you will be sent a periodic newsletter as new items and others specials become available.
Question: What is your return policy?
Answer: We will replace merchandise that is determined to be damaged, or for any errors made in shipping. For more information, please view our Return Policy.
Question: What method of shipping do you use?
Answer: We ship all orders by way of UPS. Should you require an alternative shipping method, please contact us. Click here for Shipping Rates & Information.
Question: Will you share my information from the Newsletter or from an order placed?
Answer: We do not share or sell any customer information. For more information on our Privacy Policy - Click Here.
Question: How can I become a Wholesaler?
Answer: If you would like to become a wholesaler for VJ Studio Signs, simply complete our online application. Once you have been approved, we will email you the information for purchasing at wholesale prices. A vendor's license is required. Signup Today! -
Question: I cannot login to my account.
Answer: If you are having difficulty logging into your account, be sure that you have cookies enabled. Also try removing your cookies and clearing your cache. Then close your browser and reopen. Many times this will fix your issue.

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