Frequently Asked QuestionsBelow are some of the most frequently asked questions. If your question is not listed below, please complete our Contact Form to have a Customer Service Representative contact you.
QUESTION: What methods of payment do you accept?
ANSWER: We accept VISA and Mastercard online using our secure server.
QUESTION: How long does it take before I will receive my order?
ANSWER: You will receive a confirmation email once your order has been processed and shipped. Please allow 4 -6 weeks for delivery.
QUESTION: How can I be notified when new products are available?
ANSWER: As a Wholesale Member, you will be sent a periodic newsletter as new items and others specials become available.
QUESTION: What is your return policy?
ANSWER: We will replace merchandise that is determined to be damaged, or for any errors made in shipping. For more information, please view our Return Policy.
QUESTION: What method of shipping do you use?
ANSWER: We ship all orders by way of UPS. Should you require an alternative shipping method, please contact us. Click here for Shipping Rates & Information.
QUESTION: Will you share my information from the Newsletter or from an order placed?
QUESTION: How can I become a Wholesaler?
ANSWER: If you would like to become a wholesaler for VJ Studio Signs, simply complete our online application. Once you have been approved, we will email you the information for purchasing at wholesale prices. A vendor's license is required. Signup Today! - Wholesale Application
QUESTION: I cannot login to my account.
ANSWER: If you have forgotten your password, you can request to have your Password reset. Simply click on the "Forgot Password" link found on the Account Login page. If you are having difficulty logging into your account, be sure that you have cookies enabled. Also try clearing your cache. Many times this will fix your issue.